Question Box Question: How do I start a career in internet research?

In an effort to blog just a fraction more than hardly ever, I’ve added the Question Box, where citizens of the internetz can submit their questions and thoughts and I will try my hardest to answer them. As with everything on the internet, YMMV.

The first Question Box Question comes from Grace:

I am currently in a job where I do online consumer behavior research and strategy work. I love it, but I would prefer to use the skill for “good” (education) instead of “evil” (advertising/direct benefit of large corporations). I feel like a research role would be a great fit for me and would allow me to delve deeper into cultural trends and patterns, particular segments and issues, etc. However, the financial/time investment of moving my career in this direction is daunting, as you need a PHD. (I only have a BA). Where would you recommend someone start if they want to explore this as an option? Is there anything you would you have done differently on your journey to where you are in your education/career?

TL;DR: What advice would you give someone looking to research internet culture as their career?

The first job I ever had as an internet researcher, as an RA at the Berkman Center for Internet and Society, I got straight out of undergrad.  The idea that you need an advanced degree to do research, especially in the field of internet culture is, as a colleague just told me, “an enormous crock.”  One of the great things about this field is that it’s still very much an open playground. A lot of the most important work is being done by people without tenure or a shiny endowed chair.

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HOPE9 Talk: Activist DDOS: When Similes and Metaphors Fail

EDIT: The video of this talk is now up! Check it out.

I presented this talk last night at HOPE Number Nine, which has been a super fun conference.  Don’t forget to check out the slide deck, which is full of lolcats.

In the interest of getting this up fast, I’m posting the raw version of my notes.  I’ll be adding citations over the next couple of days.



Previous characterizations of activist DDOS campaigns have traditionally fallen into one of two camps: those that unilaterally condemn activist DDOS campaigns as bullying and censorship, and those that align such actions with IRL sit ins.  Both these characterizations, however, cannot be applied to the entire landscape of activist DDOS campaigns as a whole. Rather, each campaign must be examined individually before a judgement can be made regarding its validity as a protest action.  DDOS as a tool cannot be wholly condemn or lauded without its surrounding context.

In this talk, I’ll be examining those previous characterizations, and at different DDOS campaigns that do and do not fit those models.  Next I’ll be outlining the current state of play of activist DDOS.  Finally I’ll be presenting a new analytical model for looking at activist DDOS campaigns, and presenting an analysis of the December 2010 Operation PayBack DDOS campaign against PayPal.  Also, to reward all you find people for coming out so late for this talk, there will be lots of pictures of cats.

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Human Rights, Rhetoric, and Technological Systems

A few weeks ago, my Networked Social Movements class went on a field trip to observe the protests against the then-proposed, now-passed cuts to the MBTA, the public transit system here in Boston.  While there, I saw and heard lots of people, in chants, slogans, and speeches, making statements along the lines of, “Public transit is a right.”

I don’t agree that public transit is a right.  I believe that public transit is awesome, I enjoy it and I wish there was more of it, both in Boston and nationwide.  It would be more accurate to say that I believe that public transit is a public/social good (in fact, in discussing these questions with some of my labmates, we came up with an alternate chant, “Public transit is a public good/From downtown to the hood,” which we’re rather proud of).  But my opinions of how public transit fits into the social construct are not what I want to talk about right now.

The question I primarily came away with that day is how the rhetoric of “rights” affect civil discourse.  When we call something as a “right,” how does that affect how we discuss that particular thing?  How does calling things that may not necessarily be rights affect how we talk about other things we consider rights, or future debates about rights?  Does it act as a diluting force?  How do we deal with rights, or potential rights, that are fundamentally matters of technological empowerment, rather than innate (dare I say, inalienable) capacities and aspects of the human condition?

A similar debate arose last summer, when the UN released a report which classified internet access as a human right.  This lead to a great deal of debate in the online community, particularly on the issue of, if internet access *itself* was a human right (as opposed to, say, the ability to freely communicate and assemble), how does that obligate governments to facilitate global access to the internet.  That report was primarily written in response to laws passed in France and the United Kingdom, which had recently passed laws which removed internet access for people repeatedly accused of violated copyright by downloading movies and such.  This brings up the question, did the UN report consider internet access a human right only in situation where the access was already available?  How does that construction (technologically-enabled rights only become rights when the technology becomes independently available in the market place) affect the conception of a human right?

Both public transit systems and the internet are technological systems which can be said to enable and facilitate rights which are widely recognized as human rights: the right to freedom speech and the right to freedom of movement (here I’m referring to the Universal Declaration of Human Rights for “widely recognized rights”).  When do technological systems which facilitate rights become rights themselves?  Are public transit systems and the internet fundamentally different than the justice system or modern medical technology, both of which are mentioned in the Universal Declaration of Human Rights (Articles 11 and 25), different enough that their status as “rights” should be different?

I am at the “whole lot of questions” stage of thinking about this issue.  If you have thoughts on the nature of human rights as relates to technological systems, please share them in the comments!

x-posted from the Networked Social Movements class blog

LOLitics at ROFLcon

I had a blast at ROFLcon III this weekend, otherwise known as Oh Fuck, The Internet Is Here: The Conference. Success Kid gave me a high five, definitely a highlight for me. I also got to moderate an amazing panel, featuring Dan Sinker, Latoya Peterson, and Biella Coleman discussing the intersections between politics and internet meme culture. If you couldn’t make to MIT this weekend, the Civic Media crew did an amazing job liveblogging nearly all of the panels. Go, live vicariously through blog posts!

Where’s the digital street?

I just read “Policing Protests in the United States: 1960-1995,” a fascinating article by Clark McPhail, David Scheingruber, and John McCarthy on the development of policing tactics in the US. Highly recommended for anyone interested in the history of social movements in the US.

The article reference to something called public forum doctrine or public forum law. As McPhail describes it, public forum doctrine divides the physical world into different categories, categories which have implications for the different protest actions which may (or may not) take place there. McPhail identifies four broad categories, which he articulates as “the ‘traditional public forum,’ the ‘limited’ or ‘designated’ public forum,’ the ‘nonpublic forum,’ and private property.” The most permissive of these is the traditional public forum, streets, parks, sidewalks, town commons, and other areas traditionally recognized as being held in common for the public good. Limitations of speech and protest actions in these spaces, can, according to McPhail, be subject to only limited “time, place, and manner restrictions,” which cannot be based on the message of the protesters themselves. The next two categories on the continuum, the limited/designated public forum and the nonpublic forum which “includes governmental property that is not a public for ‘by tradition or designation’–such as a post office or jail,” McPhail identifies as being subject to the same criteria as the traditional public forum. That is, speech acts at these locations cannot be restricted based on the content of the speech, and such restrictions must be “reasonable.” The only property category that is not subject to such limits on restrictions is private property. The owners of private property are relatively free in the restrictions they can place on the speech of others when it takes place on their property.

Personal anecdote: Way back when, I worked as a user wrangler for a social networking site which shall go unnamed. Part of my job involved taking down content that violated our Terms of Service: content that was pornographic or offensive or harassed another user, etc. About 80% of the time, upon deleting the offending material, we would get an email from the poster, accusing us of violated their First Amendment rights by deleted their content. We hadn’t, because as a private company, we had the right to determine what speech content we wanted hosted on our privately owned servers. The First Amendment only extends to the actions of the government with regards to he abridgment of free speech. However much within our rights as the website to remove user content, essentially, at will, this crystallizes for me an issue that is coming more and more to the forefront of political action on the internet.

I would argue that there are no public fora on the internet. This is devastating when it comes to the development and use of digital protest tactics. While protest taking place in the various public fora ‘in real life’ have a foundation of history and legal doctrine to support their legitimacy as valid and protected political speech, actions that take place in the online sphere can only ever infringe on privately held property. The architecture of the network does not, as of yet, support spaces held in common. Moreover, I would argue that any attempt to establish dedicated public fora online for the legitimization of digital protest would do little more than create “free speech zones” online, distancing protest speech from the general online discourse.

A great thing about those traditional public fora mentioned above is that, IRL, public streets and roads go, if not everywhere, a hell of a lot of places. In most instances, street protests can take place in actual and rhetorical proximity to the target, be it corporate or governmental, of their speech while remaining in a physical location that protects their rights to free speech. The private-ownership model of the internet co-opts that possibility in the online space. Despite what Neal Stephenson foreshadowed, here is no “street” on the modern internet.

Right now, digital protest tactics, digital direct action in particular, are attacked as illegitimate because they inevitably tread on the private property of someone. This conflict does have a physical world parallel. The initial Occupy Wall Street camp was established at Zucotti Park, a “privately-held public space” which is ostensibly available for public use but still subject to the potential restrictions of private property. The free speech obligations/protections provided by such spaces are legally murky. As more of our public spaces are privatized, and as the private spaces of the internet become an important nexus of speech, the guarantees that protect our ability to engage in public protest become less certain. If digital protest tactics are going to be held as legitimate, and I believe they should be, then this is a fundamental issue that needs to be addressed.

x-posted from the Networked Social Movements class blog

Confusion, Apathy and the Tools at Hand

Last night I attended the Cultivating New Voices memorial for Persephone Miel, held by the Berkman Center.  It was a fascinating event, and a very moving memorial that made me sad I had never known Miel (she passed away a month or two after I arrived at Berkman).  The event featured talks from journalists Fatima Tlisova of Voice of America and Dele Olojede of the Nigeria’s Next Newspaper, as well as Ethan Zuckerman, Colin Maclay, Ivan Sigal and Jon Sawyer.  You will soon be able to access an archived webcast of the event at the Berkman site, and in the meantime, David Weinberger has posted a liveblog of the event here.

A major question that continued to fall out of the discussions being had, on stage and amongst the crowd later, dealt with the problem of apathy, or at least the appearance of apathy, among the population at large in response to news coverage.  After the event last night, I had a chance to think more about this question.  This is my attempt to talk/write through my thoughts and reactions to the issue.

During his talk, Olojede told an anecdote about what his newspaper experienced when they published an extensive expose about extensive and blatant corruption in the petroleum industry in Nigeria.  Significant attempts were made “by everyone I had ever known” to keep Olojede from publishing what was sure to be an explosive story on one of Nigeria’s chief industries.  He was offered $20M to spike the story.  The story was published anyway.  Nothing happened.  No reaction, no outcry, no public outrage.  In what seems to Olojede to be a “slap in the face,” key officials from the implicated sections of government were reappointed by the Nigerian Senate, “with no questions asked.”

“So,” concluded Olojede. “”What happens when you arm the public with all this infomation, and they do nothing?”

Maybe the problem isn’t apathy.  It may not be that Olojede’s audience did not care.  Rather, they did not manifest their feelings about the issue at had in a way that Olojede could see or recognize as “caring.” He did not receive the outcome he thought was appropriate, which would have been some sort of public political outcry and subsequent reform.  This feeling of rhetorical abandonment, like you and your colleagues are shouting with all your might down a well, is incredibly frustrating and demoralizing, and I sympathize with Olojede’s frustrations.

However, just because his audience didn’t react in a way Olojede wanted doesn’t mean they didn’t care.  I’d like to posit that what occurred in this case, and what occurs in many similar cases what not apathy, but confusion: confusion of the next step to take.  Reasonable, reactive anger without a constructive outlet can quickly dissipate or malignantly fester, but very rarely spontaneously manifests into useful action.  You can feel genuinely outraged by an event, but sitting by yourself at the breakfast table with your newspaper, it’s easy to feel your outrage is isolated, and there is no sure next step to take. However, if you are angry, and you look out the window and your neighbors are marching in the street, suddenly your personal path of action is clearer.  An active path needs to be available when the public is angry, perhaps laid out in conjunction with news coverage or even by journalists themselves.  Without the clear option to act, and a clear path to follow, anger and confusion can lead to hopelessness, and, indeed, a sort of defensive apathy.  I think there are palpable feelings of shame associated with inaction in the face of a wrong, and it may be an action of self-defense to hunker down in the motion of everyday life if you truly feel you can do nothing about it.

An example to consider: the popular participation in Anonymous’s Operation Payback last December.  The DDOS tool LOIC had been around for a while, and had been used in Anon actions before, but news versions of the tool, included versions that could run on Android phones and jail-broken iPhones and simplified versions with attractive and easy-to-use GUIs expanded the potential user-base considerably.  Add to that the use of public Twitter accounts (rather than IRC, which can be intimidating for neophytes to access) to advertise target IP addresses and coordinate actions, and constant news coverage that either linked directly to or provided search terms for the active Twitter accounts and newsfeeds, and you have a swarm of factors that enable a population that was angry at current events to quickly, easily, and with little perceived risk to themselves participate in significant protests actions online, though they may never have been an active member of such a group before.  They reached for the tools at hand.  Those tools may not have been perfect (the most commonly used versions of LOIC were later found to have security flaws that exposed their users IP addresses during an attack), and DDOS as a mode of political protest is controversial at best, but they represented the most visible path, the tool closest and most clearly at hand.

Another example to consider, from the other side of the issue: the (lack of) mobilization among the hordes of American unemployed.  The unemployed population in previous generations had been ripe for organizing and social action.  Why not now?  Catherine Rampell published an excellent analysis of the issue in the New York Times, in an article called “Somehow, the Unemployed Become Invisible.”  She draws attention to problems of the unemployed experiencing feelings of powerlessness, social shame and depression that make them less likely to take political action.  Another issue she brings up is suburbanization of the unemployed population:

“Back in the 1960s or even the 1980s, the unemployed organized around welfare or unemployment offices. It was a fertile environment: people were anxious and tired and waiting for hours in line…The Mon Valley Unemployed Committee, which is based in Pittsburgh, helped organize workers in 26 cities across five states, simply by hanging around outside unemployment offices and harnessing the frustration.  Today, though, many unemployment offices have closed. Jobless benefits are often handled by phone or online rather than in person. An unemployment call center near Mr. Oursler, for instance, now sits behind two sets of locked doors and frosted windows.”

The scattering of the target population means that it loses a sense of community.  The feelings felt by individuals are allowed to dissipate, rather than reinforce each other in a group and become organized.  Even those online resources aimed at the unemployed are more focused on resume composition or other similar services than encouraging, harnessing and directed any sense of outrage at national policy.

Journalists, distributing information to large number of people through whatever media is at their disposal, are in an ideal position to tap into the outrage and desire for change that their work ideally seeks to inspire.  If it is truly their intention to cause significant social and political change with their work, then it seems the focus on dispassionate, uninvolved journalism that only informs and refrains from directing the feelings it inspires represents an ocean of missed opportunities.  At worst, it actively contributes to a sense of hopelessness and, yes, apathy, by inspiring emotions but offering no way for those emotions to grow into action.

I’m just at the beginning of my analysis of these issues.  If you’ve got an opinion or reaction, I’d love to discuss it!

Some Thoughts on Google+

I shared some of my thoughts on Google+ over at Women of Google+, which I’m cross-posting in part here.  I’ve only been using the service for a few days, so these reactions are still pretty preliminary.

How did you originally get invited to Google+?
My partner invited me to a Google Hangout, even though we were both in the same apartment, across the hall from each other. Even the cats got into it. It was cute and geeky. ; )

How does Google+ fit into your life or career?
I’m an internet and technology researcher, so having the latest shiny thing is more or less a job requirement! What’s been fantastic so far is that all my close collaborators, research partners and colleagues are also all wired in as well. It’s been fun to test drive Google+ as a collaborative research platform together.
Hangouts have been great so far, not only for long (and short!) -distance outings with friends and family, but also for research meetings with collaborators. It’s great to be able to do a synchronous review of digital materials without significant time lags or delay while people scramble for the same link. Combined with Google Docs or PiratePad and you have a great dynamic synchronous composition environment. Of course, all this was previously available by cobbling together different services and products, but it’s great to have it all available “in the same bucket,” as it were.

A particularly interesting story or thoughts you may want to add regarding Google+
A lot of folks have mentioned Google+ as a new Great Techno Hope for bloggers and activists in repressive countries. Whether or not the privacy policy, practices and user-facing controls are robust enough for that user population, I think, remains to be seen. Google+’s “real names” policy is equally problematic as it is for activists on Facebook.  (EDIT: Google+’s name policy is actually an “identified” name policy, which is differently problematic. For a good discussion of what this means in practice, check out Jillian York’s discussion of the issue here.)

Another issue I’ve been thinking about recently is the concentration of digital identity assets within a single family of products. This raises monopoly/customer lock-in concerns, but let’s talk personal nightmare scenario here: what if your Google account is compromised? ::hides under the bed:: It really stresses how much faith we’re putting in corporations like Google to keep our data safe, and how important it is to maintain best security practices on the user side as well.

Anyone else currently messing around on Google+, please comment with your thoughts on the service!

Wikileaks exploded the internet, quick thoughts

I’ve spent the last few days working on breaking down this Wikileaks explosion currently happening all over the internet. The result is this FAQ JZ and I have put together, which has gotten a lot of play around the internets.

There are a few things about this situation that are troubling me. Primarily, there is the issue where I personally cannot download or read any of the cables. Or, at least, I have been strongly advised not to, because at some point in the future I might want to have security clearance. If you know me, you know I react really badly to people telling me I can’t known things. There’s analysis that I want to do, that I believe is important to do, that involves me accessing the original text of the cables. I’m currently unable to do this analysis, under advice from people I trust. Whether I’m going to continue to abide by their advice remains to be seen.

On the other side of things, I’m working on a paper about hacktivism with a security researcher friend of mine. DDOS attacks have obviously attracted a great deal of attention in recent days. I’ve stated before that a DDOS attack is not the cyber equivalent of a sit-in: a DDOS attack silences opposing speech. It is not productive engagement, it is reactive censorship. The challenge is to push the development of hacktivist tools and practice that don’t merely silence speech and destroy property, but instead promote awareness and public debate. I’ll post more thoughts on this as I have them.

In the mean time, I’ll continue to update the FAQ, and will begin posting a deep-link analysis of the cables, the coverage, and hacktivists actions sometime in the next few days. (I’ve got this thing called the LSAT coming up on Saturday. Very minor. Totally not important at all.)

If you have questions that you want answered about any of this, let me know. I may not be able to answer them right away, but I’ll try.