Confusion, Apathy and the Tools at Hand

Last night I attended the Cultivating New Voices memorial for Persephone Miel, held by the Berkman Center.  It was a fascinating event, and a very moving memorial that made me sad I had never known Miel (she passed away a month or two after I arrived at Berkman).  The event featured talks from journalists Fatima Tlisova of Voice of America and Dele Olojede of the Nigeria’s Next Newspaper, as well as Ethan Zuckerman, Colin Maclay, Ivan Sigal and Jon Sawyer.  You will soon be able to access an archived webcast of the event at the Berkman site, and in the meantime, David Weinberger has posted a liveblog of the event here.

A major question that continued to fall out of the discussions being had, on stage and amongst the crowd later, dealt with the problem of apathy, or at least the appearance of apathy, among the population at large in response to news coverage.  After the event last night, I had a chance to think more about this question.  This is my attempt to talk/write through my thoughts and reactions to the issue.

During his talk, Olojede told an anecdote about what his newspaper experienced when they published an extensive expose about extensive and blatant corruption in the petroleum industry in Nigeria.  Significant attempts were made “by everyone I had ever known” to keep Olojede from publishing what was sure to be an explosive story on one of Nigeria’s chief industries.  He was offered $20M to spike the story.  The story was published anyway.  Nothing happened.  No reaction, no outcry, no public outrage.  In what seems to Olojede to be a “slap in the face,” key officials from the implicated sections of government were reappointed by the Nigerian Senate, “with no questions asked.”

“So,” concluded Olojede. “”What happens when you arm the public with all this infomation, and they do nothing?”

Maybe the problem isn’t apathy.  It may not be that Olojede’s audience did not care.  Rather, they did not manifest their feelings about the issue at had in a way that Olojede could see or recognize as “caring.” He did not receive the outcome he thought was appropriate, which would have been some sort of public political outcry and subsequent reform.  This feeling of rhetorical abandonment, like you and your colleagues are shouting with all your might down a well, is incredibly frustrating and demoralizing, and I sympathize with Olojede’s frustrations.

However, just because his audience didn’t react in a way Olojede wanted doesn’t mean they didn’t care.  I’d like to posit that what occurred in this case, and what occurs in many similar cases what not apathy, but confusion: confusion of the next step to take.  Reasonable, reactive anger without a constructive outlet can quickly dissipate or malignantly fester, but very rarely spontaneously manifests into useful action.  You can feel genuinely outraged by an event, but sitting by yourself at the breakfast table with your newspaper, it’s easy to feel your outrage is isolated, and there is no sure next step to take. However, if you are angry, and you look out the window and your neighbors are marching in the street, suddenly your personal path of action is clearer.  An active path needs to be available when the public is angry, perhaps laid out in conjunction with news coverage or even by journalists themselves.  Without the clear option to act, and a clear path to follow, anger and confusion can lead to hopelessness, and, indeed, a sort of defensive apathy.  I think there are palpable feelings of shame associated with inaction in the face of a wrong, and it may be an action of self-defense to hunker down in the motion of everyday life if you truly feel you can do nothing about it.

An example to consider: the popular participation in Anonymous’s Operation Payback last December.  The DDOS tool LOIC had been around for a while, and had been used in Anon actions before, but news versions of the tool, included versions that could run on Android phones and jail-broken iPhones and simplified versions with attractive and easy-to-use GUIs expanded the potential user-base considerably.  Add to that the use of public Twitter accounts (rather than IRC, which can be intimidating for neophytes to access) to advertise target IP addresses and coordinate actions, and constant news coverage that either linked directly to or provided search terms for the active Twitter accounts and newsfeeds, and you have a swarm of factors that enable a population that was angry at current events to quickly, easily, and with little perceived risk to themselves participate in significant protests actions online, though they may never have been an active member of such a group before.  They reached for the tools at hand.  Those tools may not have been perfect (the most commonly used versions of LOIC were later found to have security flaws that exposed their users IP addresses during an attack), and DDOS as a mode of political protest is controversial at best, but they represented the most visible path, the tool closest and most clearly at hand.

Another example to consider, from the other side of the issue: the (lack of) mobilization among the hordes of American unemployed.  The unemployed population in previous generations had been ripe for organizing and social action.  Why not now?  Catherine Rampell published an excellent analysis of the issue in the New York Times, in an article called “Somehow, the Unemployed Become Invisible.”  She draws attention to problems of the unemployed experiencing feelings of powerlessness, social shame and depression that make them less likely to take political action.  Another issue she brings up is suburbanization of the unemployed population:

“Back in the 1960s or even the 1980s, the unemployed organized around welfare or unemployment offices. It was a fertile environment: people were anxious and tired and waiting for hours in line…The Mon Valley Unemployed Committee, which is based in Pittsburgh, helped organize workers in 26 cities across five states, simply by hanging around outside unemployment offices and harnessing the frustration.  Today, though, many unemployment offices have closed. Jobless benefits are often handled by phone or online rather than in person. An unemployment call center near Mr. Oursler, for instance, now sits behind two sets of locked doors and frosted windows.”

The scattering of the target population means that it loses a sense of community.  The feelings felt by individuals are allowed to dissipate, rather than reinforce each other in a group and become organized.  Even those online resources aimed at the unemployed are more focused on resume composition or other similar services than encouraging, harnessing and directed any sense of outrage at national policy.

Journalists, distributing information to large number of people through whatever media is at their disposal, are in an ideal position to tap into the outrage and desire for change that their work ideally seeks to inspire.  If it is truly their intention to cause significant social and political change with their work, then it seems the focus on dispassionate, uninvolved journalism that only informs and refrains from directing the feelings it inspires represents an ocean of missed opportunities.  At worst, it actively contributes to a sense of hopelessness and, yes, apathy, by inspiring emotions but offering no way for those emotions to grow into action.

I’m just at the beginning of my analysis of these issues.  If you’ve got an opinion or reaction, I’d love to discuss it!

Some Thoughts on Google+

I shared some of my thoughts on Google+ over at Women of Google+, which I’m cross-posting in part here.  I’ve only been using the service for a few days, so these reactions are still pretty preliminary.

How did you originally get invited to Google+?
My partner invited me to a Google Hangout, even though we were both in the same apartment, across the hall from each other. Even the cats got into it. It was cute and geeky. ; )

How does Google+ fit into your life or career?
I’m an internet and technology researcher, so having the latest shiny thing is more or less a job requirement! What’s been fantastic so far is that all my close collaborators, research partners and colleagues are also all wired in as well. It’s been fun to test drive Google+ as a collaborative research platform together.
Hangouts have been great so far, not only for long (and short!) -distance outings with friends and family, but also for research meetings with collaborators. It’s great to be able to do a synchronous review of digital materials without significant time lags or delay while people scramble for the same link. Combined with Google Docs or PiratePad and you have a great dynamic synchronous composition environment. Of course, all this was previously available by cobbling together different services and products, but it’s great to have it all available “in the same bucket,” as it were.

A particularly interesting story or thoughts you may want to add regarding Google+
A lot of folks have mentioned Google+ as a new Great Techno Hope for bloggers and activists in repressive countries. Whether or not the privacy policy, practices and user-facing controls are robust enough for that user population, I think, remains to be seen. Google+’s “real names” policy is equally problematic as it is for activists on Facebook.  (EDIT: Google+’s name policy is actually an “identified” name policy, which is differently problematic. For a good discussion of what this means in practice, check out Jillian York’s discussion of the issue here.)

Another issue I’ve been thinking about recently is the concentration of digital identity assets within a single family of products. This raises monopoly/customer lock-in concerns, but let’s talk personal nightmare scenario here: what if your Google account is compromised? ::hides under the bed:: It really stresses how much faith we’re putting in corporations like Google to keep our data safe, and how important it is to maintain best security practices on the user side as well.

Anyone else currently messing around on Google+, please comment with your thoughts on the service!